Roaster Production Associate
The Production Associate will work in our roasting facility in West Homewood. The Production Associate will work with a team of other associates, roasters, Lead Roaster, and our Director of Production. This person will be someone who works well under limited supervision in a well-oiled machine and system. The perfect candidate understands OHenry’s commitment to coffee, connection, and community.
Must be at least 18 years old.
Interested? Apply HERE
Job Responsibilities:
(Tasks will be different depending on the needs of the business, but may include the following)
- Label Bags (2oz,12-16oz,5lb bulk, special order)
- Operate K-Cup machinery and fulfill K-Cup procedures
- Work production orders for OHenry’s Store/Wholesale/Web ordering
- Fill and seal coffee bags (2oz,12-16oz, 5lb bulk, special order)
- Grind whole bean coffee for packaging
- Maintaining cleanliness and sanitation of stations and machines
Required Knowledge and Skills:
(Proper training and safety procedures will be provided to operate any/all machinery required and any/all job responsibilities.)
Lifting ability up to 50lbs
Ability to stand for long periods of time
Safely use step stool/ ladder
Basic math/unit conversion for measurements
Ability to follow detailed instructions
Work under limited supervision
Multitasking
Able to adapt priority of tasks to be completed per the needs of the business
Adhere to all food safety procedures
Barista
OHenry’s Coffee is looking for applicants for Barista positions. Applicants should have strong and friendly communication skills, a team player, detail-oriented, and the ability to anticipate the needs of our guests.
Must be at least 16 years old.
Interested? Apply HERE
Job Responsibilities:
- Anticipates customer and cafe needs by engaging with customers, evaluating the cafe environment, and following O’Henry’s shift standards
- Contributes to team morale and a positive work environment by displaying clear communication, integrity, and punctuality.
- Excels in customer service as the main point of customer interactions through evaluating and understanding customer-specific needs.
- Educates and assists customers with coffee, beverage, food, and retail offerings.
- Prepares and sells coffee beverages and food by following O’Henry’s recipes and preparation standards.
- Maintains a clean work environment by following O’Henry’s organizational standards, shift checklists, and sanitation regulations.
- Follows O’Henry’s operational policies and procedures to ensure a healthy and safe work environment.
- Enhances overall coffee knowledge by participating in O’Henry’s training courses and educational opportunities.
Required Knowledge and Skills:
Customer Focus
Active Listener
Clear Communication
Team Player
Strong Interpersonal Skills
Detail Oriented
Kitchen Production Associate
Interested? Apply HERE
Job Responsibilities:
-Prep and bake menu items that are distributed from our Roaster
-Inventory (weekly) par levels for products
-Order (weekly) ingredients for food items
-Inventory (weekly) ingredients for food items
-Oversee ordering and inventory for sourced food items
-Inventory (weekly) all food ingredients and kitchen supplies
-Maintain clean and organized storage of all food items and prep supplies
-Maintain/clean all kitchen equipment and workspaces
-Coordinate with Coffee Production Manager for coffee production needs
-Label coffee bags, operate I-fill machine, label I-fill boxes, fill and seal coffee bags, grind whole bean coffee, clean and sanitize equipment, etc.
Requirements:
Must be at least 18 years old
Ability to lift up to 25 lbs
Able to stand for long periods of time
Safely use step stool/ladder
Basic math/unit conversion for measurements
Ability to follow detailed instructions
Work under limited supervision
Multitasking
Able to adapt priority of tasks to be completed per the needs of the business
Adhere to all food safety procedures (proper training and safety procedures will be provided)
Store Leader
OHenry’s Coffee is looking for applicants for Store Leader positions. Applicants should have strong and friendly communication skills, a team player, detail oriented, and the ability to anticipate the needs of our guests.
Interested? Apply HERE
Leadership Expectations
- Setts goals for the team members, develops organizational capability, and models how we work together:
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Displays a customer comes first attitude by training and holding team members accountable for delivering exceptional customer service.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of OHenry’s Coffee Company.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
- Develops strategic and operational plans for the team
- Manages analytics for the store and reporting on those to the main office
- Monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements
- Providies functional expertise and executes functional responsibilities:
- Ensures adherence to applicable wage and hour laws for non exempt team members and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Uses all operational tools to plan for and achieve operational excellence in the store.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Team Member Development & Team Building
- Providing team members with coaching, feedback, and developmental opportunities and building effective teams:
- Actively manages team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team member performance. Manages ongoing team member performance using performance management tools to support organizational objectives.
- Challenges and inspires team members to achieve business results.
- Develops and maintains positive relationships with other team members in the area by understanding and addressing individual motivation, needs and concerns.
- Ensures team members adhere to legal and operational compliance requirements.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.
Required Knowledge, Skills and Abilities
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem solving skills
Team-building skills
Ability to communicate clearly and concisely, both orally and in writing
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Shift Leader
OHenry’s Coffee is looking for applicants for immediate Shift Leader positions. Applicants should have strong interpersonal skills, lead by example, the ability to delegate, direct and inspire their team, and the ability to anticipate the needs of our guests.
Must be at least 18 years old.
Interested? Apply HERE
Job Responsibilities:
- Anticipates customer and cafe needs by engaging with customers, evaluating the cafe environment, and following OHenry’s shift standards
- Contributes to team morale and a positive work environment by displaying clear communication, integrity, and punctuality.
- Excels in customer service as the main point of customer interactions through evaluating and understanding customer-specific needs.
- Educates and assists customers with coffee, beverage, food, and retail offerings.
- Prepares and sells coffee beverages and food by following OHenry’s recipes and preparation standards.
- Maintains a clean work environment by following OHenry’s organizational standards, shift checklists, and sanitation regulations.
- Follows OHenry’s operational policies and procedures to ensure a healthy and safe work environment.
- Collaborates and assists store manager with store operations as well as training new team members by promoting a positive learning environment and providing feedback; communicates team member progress with store manager.
- Fosters a positive work environment by providing clear and consistent training and feedback to team members to ensure the execution of OHenry’s standards and procedures.
- Displays exceptional knowledge of OHenry’s procedures and key offerings including whole bean coffee, beverages, food items, and store operation standards.
- Executes OHenry’s store operations standards during scheduled shifts including organizing and overseeing shift tasks, overseeing cash management procedures, and displaying exceptional customer service experiences.
Required Knowledge and Skills:
Oversee and Direct Team Members
Exceptional Knowledge of OHenry’s Standards
Customer Focus
Active Listener
Clear Communication Skills
Team Player
Strong Interpersonal Skills
Detail Oriented